Current as of: 01/07/2023
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
The information we will collect about you includes:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms.
Our practice stores all personal information securely.
We securely store and protect personal information in electronic format, in protected information systems or in a secured environment. Each staff member has a password, monitored level of access, secure cabinets for Allied Health Providers, confidentiality statements for staff and contractors.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and/or email. Our practice will respond within a reasonable time. Allow 30 days. If you are requiring the information or specific information we recommend you make an appointment with your regular General Practitioner and discuss this request. A fee may apply at the time the consultation this will be at the discretion of the GP.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to Attention: The Practice Manager firstname.lastname@example.org
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Wishart Medical Centre email address is email@example.com please allow 30 days for the complaint handling process.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit wmv.oaic.gov.au or call the OAIC on 1300 363 992. You could also write a letter of complaint to Office of Health Ombudsman, PO Box 13281, Brisbane QLD 4003 Privacy and our website
We pay an annual fee to practice online an accredited website company to manage our website.